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Client & account management
Day-to-day communication, client calls, follow-ups and coordination. We keep relationships strong and the details moving.
A LITTLE BACKUP GOES A LONG WAY
Client and account management support
Day-to-day communication, client calls, follow-ups and coordination. We keep relationships strong and the details moving.
Need a marketing specialist?
We’re here when you need us. From covering a busy week to supporting your team for the long term, MSP brings the experience and extra capacity to keep your clients well looked after.
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Proposals & presentations
Support with pitches, client updates, performance reviews and the conversations that demonstrate your agency’s value.
Built to support your agency
Your team handles campaign activation. We help with the communications, coordination and account management.
A PARTNER IN YOUR CORNER
Your agency
Still in the lead
We work within your team. Your clients remain your clients, and your agency stays at the centre of the relationship.
Support is delivered remotely. We work with agencies and businesses in most countries worldwide, with availability and time-zone overlap agreed together.
Your clients stay your clients
We will never approach your clients to solicit business for MSP, either during our contract or after it ends. Any client communication is solely to support your agency’s needs.
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You own the relationship
The client appoints and pays your agency. You retain the commercial agreement and direct the work.
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We provide the support
Your agency retains MSP for agreed account management, coordination and strategic advice.
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Your specialists deliver
Campaign setup, media buying and activation stay with your agency’s delivery team.
Outsourced account management, built around your team
When your account managers are stretched, away or between hires, MSP steps in to keep client relationships moving. We work within your team and alongside your existing processes, so your clients stay well looked after and your agency stays in the lead.
Our agency account management support covers holidays, busy periods and gaps in your team, so client accounts keep moving.
Cover when you need it
Support for a busy week, planned leave or a gap between hires, with flexible support from one week to six months and beyond.
Day-to-day client contact
Client calls, follow-ups, coordination and regular communication, so the details keep moving between meetings.
Proposals and reviews
Help with pitches, client updates and performance reviews that show the value your agency delivers.
Common questions
Answers to the questions agencies and businesses ask most about outsourced account management.
What does outsourced account management include?
Day-to-day communication, client calls, follow-ups and coordination, plus support with proposals, presentations, client updates and performance reviews. Your team handles campaign activation, and we help with the communications, coordination and account management.
Can MSP work as a fractional or interim account manager?
Yes. Support is retained for the time you need, from one week to six months and beyond, and longer contracts are available on request. The 1-week package includes up to 20 hours, and the 1-month package includes up to 80 hours.
Is this white-label account management?
We work within your team, and your agency stays at the centre of the relationship. The client appoints and pays your agency, you retain the commercial agreement, and we will never approach your clients to solicit business for MSP, either during our contract or after it ends.
How much does it cost?
Packages start at £1,199 for one week with up to 20 hours included, and one month is £4,569 with up to 80 hours. Three-month and six-month partnerships are also available. Your scope and price are agreed upfront. See flexible support and pricing for the full packages.
Do you work with agencies outside the UK?
Yes. Support is delivered remotely, and we work with agencies and businesses in most countries worldwide, with availability and time-zone overlap agreed together.
YOUR NEXT CHAPTER. A LITTLE MORE SUPPORT.
Big on ambition
Better together
Fully remote support. A partnership that works across borders.